Guía
Training a new team in an hour
New staff do not need to learn the whole system. They need five things: log in, see today, deal with a request, seat a guest and mark a no-show. You can cover all of it in an hour.
Before they start: make the logins
As the owner, open Staff logins. Under Add a staff login, enter their Name, Email and a Temporary password. They are asked to change it the first time they log in. The Free plan includes the owner plus one staff login. Standard and above have unlimited staff logins.
What staff can and cannot do
Everyone with a login can use the staff app and the bookings pages. The plan, billing, staff logins, Stripe and API keys always stay with the owner. For a manager, tick Extra access: Events and menus, Venue settings or Reports and exports. Press Save access.
The hour
First 10 minutes: log in, find Today, and look at the day.
Next 15: open the Staff app (the /staff page). Show Live check On and Off, and Waiting for a reply. Add it to the phone's home screen so alerts can arrive.
Next 15: practise on a test booking. Press Accept booking, then Mark arrived, then a different one as No show. Show Decline with a reason.
Next 10: take a pretend phone booking with Add booking, and a walk-in with Taken by set to Walk in.
Last 10: check the Floor plan and the Waitlist (Standard and above), and read guest notes.
Write down your house rules
Tell them when to say yes, when to ring you, and what to do with a big group. The software shows what is booked. The judgement is yours.
Paso a paso
- Add their login. Go to Staff logins, fill in Add a staff login and press Add staff member.
- Give them the staff app address. Send them to /staff on your Nabsie address.
- Show Today. Open Today and read through the day with them.
- Practise a request. Accept a test booking in the staff app.
- Practise arrivals. Press Mark arrived, and try No show on another.
- Add extra access for managers. Tick the boxes under Extra access and press Save access.
Watch it and read more
Preguntas frecuentes
Preguntas frecuentes
Can staff change my opening hours?
Only if you tick Venue settings for their login.
What happens when a staff member leaves?
Open Staff logins and press Remove login. They cannot sign in any more.
Do staff get phone alerts?
Push notifications to staff phones need Standard or above.
Can I try it first without live customers?
Yes. Make a booking yourself on your own booking page and use it for practice, then cancel it.