Waitlist and guest notes

Transcript

Two small things that make a big difference. A wait list, so a full night doesn't mean turning people away for good, and guest notes, so your whole team remembers your regulars. Here's how both work in Nabsie. First the wait list. Under booking rules, tick offer a wait list when a day or time is full. Now when a customer tries to book a day that is full, they can join the wait list instead, with their name, number, party size, and the time they'd like. Someone rings or walks in? Open waitlist, press add a walk-in to the waitlist, put in their name, party and mobile, and press add. When a booking is cancelled or declined, or you free a table on the floor plan, everyone waiting that day is told a table may have come free. By email, and by text if you've switched waitlist texts on. Nothing is booked automatically. It's first come, first served, and when your walk-in comes back, seat them straight from the floor plan. Now guest notes. Open guests, and you'll see everyone who's ever booked, with how many times they've booked, turned up, cancelled, or not shown. Regulars are marked after three visits. Filter by regulars, people you haven't seen in 90 days, no shows or anyone with notes, and you can download the whole list as a spreadsheet. Open a guest and you'll see their history, their usual party size and every visit. Then write notes for your team. Like prefers the window side, her husband needs gluten free, birthday in March. Press save notes. Those notes now appear on every booking they make, so whoever's on shift knows before they even walk in. Bookings get tags too. Regular and new customer are added for you, and allergies, birthdays, anniversaries and high chairs are picked up from what the customer writes, so nothing gets missed. The waitlist and guest profiles both come with the Standard plan and above, with no fee per diner.

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