Rehber
Why did my guest not get a text?
The usual causes are an empty text balance, the text not being switched on, or a phone number Nabsie could not send to. Check these in order.
Work through these
- Texts are on Standard and above. The Texts link shows a lock if your plan does not include them.
- Open Texts and look at Your text balance. If it is 0, buy a bundle.
- Under Which texts to send, make sure the type you expected is ticked, and press Save.
- Scroll down. The status column shows whether that text was sent, and why not if it was not.
- Open the booking. The phone number must be a valid UK number.
Send it again
Once you have fixed the problem, open the booking and press Resend confirmation. The guest gets their email, and a text too if you have their number and text credits. It is noted in the booking history.
Good to know
- Texts go to UK numbers only for now.
- Each text is sent once per booking.
- If your balance runs out, texts stop but emails carry on. Nabsie emails you when you are down to 10 texts, and when you run out.
- If the Texts page says texting is not switched on for the platform, nothing will send. Get in touch and we will sort it.
See booking confirmations and reminder texts and text bundles.
Watch it done
SSS
Related questions
Why did the guest get an email but no text?
Emails are free and always sent. A text also needs a plan that includes texts, credits, and the right tick box on.
Do bookings I add by hand get texts?
They do not get a confirmation text. The day before reminder goes to any confirmed booking with a phone number, if you have that text switched on.
Can a guest reply?
For the still coming check, if your Texts page says replies work, they can reply YES or NO. Otherwise they tap the link.